We cultivate and maintain partnerships that are sustained for future generations. 

Our partners expect us to engage with purpose based on honesty, trust and cultural appreciation. 

What is our partner’s experience? 

Familiar faces 

The communities we work with, know us. They know our faces and our stories. We are not distant; we visit, call, email and check in regularly. 

The OTL experience 

We are open, warm and conversational. We engage meaningfully which means we share stories and knowledge. We engage with all community members, not just leaders and stakeholders.

How do we support this internally? 

Open communication 

We routinely communicate with all of our partners. Whether it be a regular video message, an email with bullet point updates or actual visits, we make sure our communication is rhythmic and not only when there is a need to be met. 

Get to know our community 

We create opportunities to bring a diverse range of stakeholders together. Through knowledge-sharing forums we create spaces that promote discussion and collaboration.